20 minutes.

$60 USD covers the cost of the video call, as well as a personalized report after the experience.

This is not a problem at all; you can always send your images directly to our email account [email protected]. Just remember to write down your name and the name of your pet.

The best calls happen in a quiet area, without a lot of background noise or distraction. You may choose to have your pet accompany you on all, part, or none of the call.

Also, please know that you can join the video call from your phone, computer, or tablet.

Please download the free Zoom application before the video call starts. You can download Zoom from their official website at: https://zoom.us/download

A Zoom link will be sent to your email. Simply click on that Zoom link 5 minutes before the appointment starts.

Then the Zoom link will ask you to install the free Zoom application if you don’t already have it installed on your device.

Also, here’s a link to Zoom’s website where you can download the application for free: https://zoom.us/download.

You can join the PangoVet video call on your mobile, computer, or tablet.

Absolutely not! You can use only audio, if you prefer without video.

Our vets will ask you various questions pertaining to your specific concerns stated in your booking form. They will offer advice, or triage, and can help guide you through whatever the next steps are!

No. Prescribing requires a veterinary client patient relationship, which generally means a vet is in the same country and state as you. While our service does not currently support prescriptions, our team of vets can guide you through the process of why your pet may or may not need medication, what tests your vet may want prior to issuing the prescription, and the costs associated with the process. We can even help you find a vet local to you, to assist further!

PangoVet is not a substitute for an in-person veterinary exam. If your pet is experiencing any life-threatening or emergency situation, please contact a local veterinarian. For other questions about your pets health, including advice on nutrition, behavior, training, or general medical advice, we are here to help! We offer peace of mind, and can guide you through the process of how to best help your pet, and the actionable steps you can take to keep them happy and healthy!

No, at PangoVet we don’t need your pet’s medical records to have a video call with you and your pet.

Our service provides veterinary advice, guidance, and triage. We are well-suited to help with your questions on pet health, behavior, and non-urgent illnesses. We have the time to discuss your questions in depth, which cannot always happen at an in-person clinic visit! 

We also help you decide when and how urgently a trip to your vet clinic is necessary. And if needed, help you find a local vet, if you don’t already have one.

Our vets cannot make a diagnosis, or prescribe medications.

At this time we are unfortunately not able to provide PangoVet services to customers in the following regions:

• Canadian province of Ontario

• Canadian province of British Columbia

This is because of legislation in the above-mentioned regions. We are hoping that they change their legislation soon so that we can provide our services to customers in those regions.

We love extended furry families! If you have questions on more than one pet, please book a separate consultation for each pet, so that we have the time to discuss each pet with the individual attention they deserve!

Of course. Just email us with your preferred time and we will do our best to accommodate your request. As we grow, so will our booking options!

Your call will be recorded to allow our vets to review your pet’s history, and then send you the best personalised recommendations possible after the call.