Our Pricing
See our pricing below.
Video Call with a Real Veterinarian
$60.00 USD
$29.95 USD
20 min video call with an experienced veterinarian
Get personalized advice from the comfort of your home
Receive a complimentary practical care guide for your pet
Our Satisfaction Policy
Benefits of Vet Telehealth
Get guidance from the comfort of home when you ask a vet online. Your pet is safe and relaxed.
All PangoVet Telehealth Vets are experienced in the practice of veterinary medicine. You can trust that you’re speaking with a knowledgeable professional.
We listen to your concerns, and know that pets are family, too! Our team has an online dog vet, online cat vet, and an online exotic pet vet to better help pets of all shapes and sizes.
Please visit your local vet hospital if you need a prescription or if your pet is experiencing any of these signs
Rapid or shallow breathing
Bleeding that won’t stop
Severe pain or trauma
Lack of response or collapse
Seizures
Bloated abdomen
Unconsciousness
Inability to urinate
Frequently Asked Questions
How long is a PangoVet consultation?
A PangoVet online vet appointment call is 20 minutes. After the consult, you’ll receive an emailed, comprehensive personalized report that covers everything you and the vet discussed and any plans of action for you and your pet going forward.
What is the price of a PangoVet consultation?
A one-time fee of 60.00 USD 29.95 USD covers the full online vet help experience: the cost of the video call, and a comprehensive personalized report after the consultation.
What can I do if I want to send images to the vet from my phone or I don’t know how to upload images in the booking form?
You can always send your images directly to our email account [email protected]. Just remember to write down your name and the name of your pet.
How do I prepare for the PangoVet consultation call?
It’s easy to prepare for your consultation. Just have your device ready.
You can join the video call from your phone, computer, or tablet.
When possible, we recommend finding a quiet area without a lot of background noise or distraction. You may choose to have your pet accompany you on all, part, or none of the call, but our vets may request to see them depending on the nature of the call.
How do I join the PangoVet consultation call?
Simply click the link we email you! When your appointment starts, your vet will admit you into the private virtual consultation.
PangoVet uses a secure, browser-based video platform – no downloads required!
You can join the PangoVet video call on your mobile, computer, or tablet.
Do I need to have my video on for the consultation?
No, you do not need to use the video feature in your virtual vet consultation. If you prefer, you can use only audio, though we do recommend you use your video for if your pet is present so we can offer you the best, most comprehensive support.
What can I expect during the call?
Our vets will ask you various questions pertaining to your specific concerns stated in your booking form. They will offer advice, or triage, and can help guide you through whatever the next steps are!
Can PangoVet issue prescriptions?
No. Prescribing generally requires an in-person veterinary client-patient relationship, which generally means a vet is in the same country and state as you.
While our service does not currently support prescriptions, our team of vets can guide you through the process of why your pet may or may not need medication, what tests you may want to seek from an in-clinic vet prior to issuing the prescription, and the costs associated with the process. We can even help you find a vet local to you to assist you further!
Should I go to the vet, or should I do a PangoVet teleadvice call?
For questions about your pets health, including advice on nutrition, behavior, training, or general medical advice, we are here to help! We offer peace of mind, and can guide you through the process of how to best help your pet, and the actionable steps you can take to keep them happy and healthy!
But, PangoVet is not a substitute for an in-person veterinary exam. If your pet is experiencing any life-threatening or emergency situation, please contact a local veterinarian.
Do you need to see the medical records of my pet?
No, at PangoVet we don’t need your pet’s medical records to have a video call with you and your pet. The more information you can provide us, the better, but it is not necessary for us to have medical records in order to help you and your pet.
How can PangoVet help my pet?
Our service provides veterinary advice, guidance, and triage. We are well-suited to help with your questions on pet health, nutrition, behavior, and non-urgent illnesses. We have the time to discuss your questions in depth, which cannot always happen during an in-person clinic visit.
We can also help you decide when and how urgently a trip to your vet clinic is necessary. And if needed, we can help you find a local vet, if you don’t already have one.
What services does PangoVet not provide?
Our vets cannot perform physical tests, make a diagnosis, or prescribe medications.
We can provide veterinary advice, guidance, and help you prepare action plans for your pet for health, nutrition, behavioral, and non-urgent illness needs.
What regions is PangoVet not able to provide services to?
At this time we are unfortunately not able to provide PangoVet services to customers in the following regions:
Canadian province of Ontario
Canadian province of British Columbia
This is because of legislation in the above-mentioned regions. We are hoping that they change their legislation soon so that we can provide our services to customers in those regions.
What should I do if I have more than one pet?
We love extended furry families! If you have questions on more than one pet, please book a separate consultation for each pet, so that we have the time to discuss each pet with the individual attention they deserve.
Why do I need to book in advance? Can I do an instant consultation?
We take advance bookings to allow us to best prepare for your consultation, and to best serve as many pets as possible.
We find this also helps pet parents prepare for and find suitable times for their consultations around their own busy schedules. If a time you would like is not listed, it may be due to our veterinarians helping out other pets and their parents.
Please be reminded that if the nature of your call is an emergency, PangoVet is not a substitute for in-clinic veterinary care. If it is an emergency, please contact your vet immediately.
What if I can’t find a slot that suits me? Can I book a consultation at a different time?
Of course. Just email us at [email protected] with your preferred time and we will do our best to accommodate your request.
Will my PangoVet consultation call be recorded?
Your call will be recorded for quality and training purposes, and to allow our vets to review your pet’s history, to ensure they can send you the best personalised recommendations possible after the call.